F.A.Q


ORDERING

We are still open, accepting orders, and processing same or next working day. Be aware, many of our products are manufactured custom to your order, so once your order is initially processed by us it will be passed on to our manufacturer where their own processing times take over. To see a breakdown of those times, see Fulfillment below!

FULFILLMENT

Almost all of our products will be fulfilled and ready to ship within 7 working days. Our yoga capri and athletic leggings are usually processed within 3-7 business days, and homeware & accessories ranging 2-6 business days. Once fulfilled, next comes shipping, see below for details!

SHIPPING

All products are sent via USPS as soon as your product is ready and packaged. Delays to shipping for products we hold in stock will only be affected by personal circumstances, and those sent direct from our manufacturer will only be affected by their own processing time. We will try to keep you as updated as possible.

RETURNS

Almost all of our themed products are made custom for your order, we don't hold those in stock. Due to the custom nature of them, we will only accept returns if either of the following applies:
Not As Advertised - If you receive the wrong product, or it arrives in a condition not as advertised. We provide images, descriptions, and size guides for clothing to ensure you know exactly what you are receiving. If you feel a mistake has been made, contact us and we will be happy to work with you on a solution.
Damaged In Transit - If your package is damaged during transit by USPS, please document this as best as you can with photos and contact USPS to inform them. And if the product inside is damaged, contact us with your proof of damage, and we can work with you on a resolve.

The Castles & Couture Team!

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